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Frequently Asked Questions

Thank you for visiting our website!  In order to effectively assist you with any questions you may have, we have created this FAQ Section, which includes a compilation of our most commonly asked questions and answers.  If the answer to your question is not included in the following information, please contact us, and we will do our best to respond to your query within 2 business days.  We’re happy to be of service to you and have a terrific day!

 

If you have questions about any of the following, please scroll down to the appropriate section:

  • General Questions
  • Order/Products Questions
  • Resources/Conference Call Questions
  • Miscellaneous

 

General Questions

  • How can I access the old site?
    • To access pages from the old site during the website update, simply add the word “archive” to beginning of the address, and do not change anything else.  For example, to access the 90-Day Transformation resource site, you would type: www.archiveallisonlamarronline.com/90-day-action.html

  • How can I get added to Allison’s email list?
    • You may join Allison’s email list by clicking the “Join Allison’s Mailing List” link on the right side of this page

Response policy: We’ll do our best to get back to you within 2 business days.  It might take a bit longer (depending on the question), but we try hard not to keep you waiting longer than 2 business days!  We look forward to hearing from you!

  • Help!  I’m not receiving a response to my emails!
    • Occasionally, email addresses will be incompatible with our office system, so please use the Contact form located on our website.  Please note that we are unable to respond to email aliases (email addresses that forward to your actual email account), so be sure to use your actual email address when contacting us.  Thank you for your patience and understanding!

Order/Products Questions

  • Where can I find the “You Deserve Your Dream Life” DVD support materials?
  • Where is my order?
    • If you have ordered media products, please allow up to 14 business days for arrival via the USPS (slightly longer for Canadian and International orders).  If your order is returned to us, we will contact you by email for an alternate address.  If it has been longer than 14 business days and you are concerned about your order, please email us back with your name/address/products ordered/date ordered.
  • One of my CDs/DVDs is not working properly, what do I do?
    • Please email us with your problem/product/name/address.
  • What is your return policy?
    • You may return physical products within 60 days of the purchase date with a valid receipt and the original packaging.  Please contact our office to notify us of your return and to receive instructions on how to proceed.
    • For digital purchases (such as iTV), there are no refunds.
    • For Digging Deeper Community memberships, you may cancel at anytime, but there are no refunds on past charges.

Resources/Conference Call Questions

  • I need the resource website for my program/product, what do I do?
  • I am supposed to be on a conference call with Allison and I don’t have the number, what do I do?
    • First, check your email inbox/spam/junk folders for an email from Allison LaMarr (sent from info@allisonlamarronline.com).  If you still don’t have the information, please be sure that we have your correct email address on file by emailing with your name/email/call attending.
  • Will a playback be available?
    • Yes, playback information will be sent out to you following the call.  If you have been given a specific resource page with audio files, it will be uploaded as the recording becomes available.

Miscellaneous

  • I am having technology issues – help!
    • Usually, updating your internet browser to the most recent version will solve the majority of issues.  Firefox, Safari, Internet Explorer 8, and Google Chrome are usually effective browsers.  If that does not help, please feel free to email us at info@allisonlamarronline.com with your name and the problem to let us know, and we will pass the information on to our webmaster.
  • I have a personal question for Allison, what do I do?
    • We recommend that you subscribe to Allison’s mailing list so that you receive her Digging Deeper blog posts/articles, check out the store for her educational resources, and post your question on Allison’s Facebook page during Girlfriend Friday.   If you are a member of the Community, you may also post your question for the open forum.
  • Do you have any materials in Spanish or other languages?
    • Not at this time, but please stay tuned for future updates.